Refund Policy

Swift Reach Digital Ltd | Last updated: June 2024

Our Commitment

At Swift Reach Digital Ltd, we are committed to delivering high-quality work and a transparent client experience. Before any project begins, we align on scope, timeline, and expectations so that there are no surprises. This Refund Policy explains the conditions under which refunds may or may not be issued.

Deposits

All projects require a non-refundable deposit of 50% of the agreed project fee to reserve your spot and begin work. This deposit covers initial planning, discovery, and the allocation of our team’s time. Deposits are non-refundable under any circumstances, including client-initiated cancellation.

Project Cancellation by the Client

If you choose to cancel a project after work has begun, the following applies:

• The initial deposit is non-refundable.
• Any work completed beyond the deposit amount will be invoiced at the agreed rate and must be paid within 14 days.
• No refund will be issued for work already delivered or completed milestones.

We will provide you with all work completed to the point of cancellation in a usable format where possible.

Project Cancellation by Swift Reach Digital

In the rare event that we are unable to fulfil a project due to circumstances on our end, we will notify you as soon as possible and issue a full refund of any fees paid, including the deposit. This does not apply where cancellation results from client breach of our Terms and Conditions.

Refunds for Ongoing Monthly Services

Monthly services such as website maintenance, local SEO, and social media management are billed at the start of each billing cycle. We do not offer refunds for monthly services that have already been delivered or are in progress. If you choose to cancel your monthly service, cancellation takes effect at the end of the current billing period.

Dissatisfaction and Disputes

If you are unhappy with any aspect of our work, please contact us at hello@swiftreach.uk before requesting a refund. In most cases, issues can be resolved through revisions, clarification, or additional support. We will always work in good faith to find a fair resolution.

We do not issue refunds based on changes in client preference, scope creep initiated by the client, or dissatisfaction with outcomes beyond our control (such as search engine rankings, social media algorithm changes, or traffic levels).

How to Request a Refund

To submit a refund request, please email hello@swiftreach.uk with the subject line “Refund Request” and include your project details, invoice number, and a description of your concern. We will acknowledge your request within two business days and aim to resolve it within seven business days.

Payment Methods

Refunds, where applicable, will be issued using the same payment method used for the original transaction. Refund processing times may vary depending on your payment provider.

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