Swift Reach Digital Ltd | Last updated: June 2024
1. Introduction
These Terms and Conditions govern the use of our website at swiftreach.uk and the provision of services by Swift Reach Digital Ltd (“we”, “us”, “our”). By accessing our website or engaging our services, you agree to these terms. Please read them carefully.
2. Services
Swift Reach Digital Ltd provides digital services including but not limited to web design, website maintenance, local SEO, social media management, and digital strategy. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a written proposal or service agreement agreed between both parties prior to commencing work.
3. Project Engagement
All projects begin with a written proposal or agreement. Work will not begin until the client has confirmed acceptance of the proposal and the required deposit has been received. Any changes to the agreed scope during a project will be discussed and, where applicable, quoted as additional work.
4. Payment Terms
- A non-refundable deposit of 50% of the total project fee is required to commence work.
- The remaining balance is due upon project completion and before the final deliverable is transferred to the client or the website goes live.
- For ongoing monthly services, payment is due at the beginning of each billing cycle.
- We accept payment via bank transfer, PayPal, Skrill, Visa, Mastercard, and Apple Pay.
- Invoices not paid within 14 days of the due date may result in work being paused until payment is received.
5. Client Responsibilities
To ensure timely delivery, the client agrees to:
- Provide all required content, materials, and access credentials within agreed timeframes
- Respond to review requests and provide feedback within a reasonable period
- Designate a single point of contact for approvals and communication
Delays caused by the client’s failure to provide materials or feedback may result in revised delivery dates.
6. Intellectual Property
Upon receipt of full payment, the client receives full ownership of the final deliverables created specifically for their project. Swift Reach Digital Ltd retains the right to display completed work in its portfolio unless the client requests otherwise in writing.
We retain ownership of any proprietary tools, templates, or frameworks used in the delivery of work. Third-party assets (such as stock images, fonts, or licensed plugins) are subject to their own respective licences.
7. Revisions
Each project includes a defined number of revision rounds as specified in the proposal. Revisions are limited to changes within the original agreed scope. Requests that constitute new or additional work will be quoted separately. Revision rounds unused within 30 days of project delivery will expire.
8. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of an engagement. We will not disclose client business information to third parties without consent, except where required by law.
9. Limitation of Liability
Swift Reach Digital Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website. Our total liability in any circumstance shall not exceed the total fees paid by the client for the specific service giving rise to the claim.
We are not responsible for the performance or downtime of third-party services, hosting providers, or platforms that are outside of our direct control.
10. Warranties
We warrant that our services will be delivered with reasonable skill and care. We do not guarantee specific outcomes such as search engine rankings or revenue targets, as these are influenced by factors outside our control. SEO and digital marketing results vary based on market conditions, competition, and algorithm changes.
11. Termination
Either party may terminate an engagement with 14 days written notice. In the event of termination by the client, any work completed to date will be invoiced at the agreed rate. The initial deposit is non-refundable. In the event of termination by us due to client breach of these terms, outstanding fees remain due and payable.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Updates will be published on this page with a revised date. Continued use of our services after changes are made constitutes acceptance of the updated terms.
14. Contact
For questions about these Terms and Conditions, please contact us at hello@swiftreach.uk or call +44 (0) 744 143639.